Terms and Conditions
Last Updated: September 23, 2025
Welcome to Oakenark! These Terms and Conditions ("Terms") govern your use of the Oakenark website located at [Your Website Address, e.g., www.oakenark.com] (the "Website") and your purchase of products from Oakenark ("we," "us," or "our"). By accessing or using our Website and purchasing products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or purchase our products.
1. General Conditions
1.1. Acceptance of Terms: By using our Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 1.2. Website Use: You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 1.3. Accuracy of Information: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
2. Products and Services
2.1. Product Descriptions: We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 2.2. Availability: All products listed on the Website are subject to availability. We reserve the right to discontinue any product at any time. 2.3. Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 2.4. Handcrafted Nature: Our products are handcrafted, often using natural materials. This means there may be slight variations in color, texture, size, and finish between items, which adds to their unique character and is not considered a defect. Images on the Website are illustrative. Due to the handmade nature, no two items will be exactly alike.
3. Orders and Payment
3.1. Order Acceptance: Your placement of an order does not necessarily mean our acceptance of your order. We reserve the right to refuse or cancel any order for any reason at our sole discretion. This includes, but is not limited to, product or service availability, errors in the description or price of the product or service, or errors in your order. 3.2. Payment: We accept various forms of payment as indicated on our Website. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 3.3. Taxes and Duties: You are responsible for all applicable taxes, customs duties, and fees associated with your purchase.
4. Shipping and Delivery
4.1. Shipping Policy: Our shipping policy, including estimated delivery times and costs, is available on our Shipping Policy Page. By placing an order, you agree to the terms outlined in our Shipping Policy. 4.2. Risk of Loss: The risk of loss and title for all products purchased from Oakenark pass to you upon our delivery to the carrier. 4.3. International Shipping: For international orders, please be aware that delivery times may vary and additional customs duties or import taxes may apply. These are the responsibility of the customer. We are not responsible for delays caused by customs processing.
5. Returns, Refunds, and Exchanges
5.1. Return Policy: Our return, refund, and exchange policy is available on our [Return Policy Page]. By placing an order, you agree to the terms outlined in our Return Policy. 5.2. Conditions: Products must be returned in their original, unused condition, with all tags and packaging intact. Handcrafted items with natural variations are not considered defective for return purposes unless there is a functional issue or significant deviation from the product description. 5.3. Processing: Refunds or exchanges will be processed after the returned items are received and inspected. We reserve the right to refuse a refund or exchange if the product does not meet our return criteria.
6. User Comments, Feedback, and Other Submissions
6.1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 6.2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 6.3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
7. Intellectual Property
7.1. All content on this Website, including text, graphics, logos, images, product designs, and software, is the property of Oakenark or its content suppliers and protected by international copyright, trademark, and other intellectual property laws. 7.2. You may not use our trademarks, trade dress, or other proprietary information without our express written consent. 7.3. The Oakenark name and logo are trademarks of Oakenark. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.
8. Privacy Policy
8.1. Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy Page to understand our practices regarding your personal data. Our Privacy Policy describes how we collect, use, and share your personal information.
9. Disclaimers; Limitation of Liability
9.1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. 9.2. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 9.3. In no case shall Oakenark, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
10. Indemnification
10.1. You agree to indemnify, defend, and hold harmless Oakenark and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Severability
11.1. In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
12. Termination
12.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 12.2. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 12.3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
13. Entire Agreement
13.1. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. 13.2. These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 13.3. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
14. Governing Law
14.1. These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, U.S.A., without regard to its conflict of law provisions.
15. Changes to Terms and Conditions
15.1. You can review the most current version of the Terms and Conditions at any time at this page.
15.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
16. Contact Information
16.1. Questions about the Terms and Conditions should be sent to us at support@oakenark.com.