Terms and Conditions

Last updated: September 6, 2026

Welcome to OakenArk. These Terms and Conditions (“Terms”) govern your access to and use of oakenark.com (the “Website”) and consumer purchases made through the Website. In these Terms, “OakenArk,” “we,” “us,” and “our” refer to the business operating under the trade name OakenArk.

By using the Website, creating an account, or placing an order, you agree to these Terms and to the policies incorporated by reference, including our Privacy Policy, Shipping & Delivery Information, and Returns, Refunds & Cancellations Policy.

1. Scope of These Terms

These Terms apply to consumer purchases made through oakenark.com. Wholesale, trade, business-to-business, commissioned, or separately negotiated orders may be subject to additional or different written terms.

2. Eligibility and Accounts

You must be at least the age of legal majority in your place of residence, or use the Website with the involvement and permission of a parent or legal guardian who agrees to these Terms.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account. Please notify us promptly if you believe your account has been accessed without authorization.

You agree to provide current, complete, and accurate information when creating an account or placing an order.

3. Acceptable Use of the Website

You must not:

• Use the Website in violation of applicable law;
• Attempt to gain unauthorized access to systems, accounts, or data;
• Introduce malware, harmful code, automated attacks, or disruptive technology;
• Systematically scrape or extract Website content, customer data, product imagery, descriptions, or pricing without authorization;
• Use OakenArk content or branding to misrepresent yourself as OakenArk or an authorized OakenArk seller;
• Interfere with Website security, operation, or another customer's use of the Website;
• Use the Website for fraud, impersonation, infringement, or other unlawful activity.

We may restrict access where reasonably necessary to protect customers, our systems, our rights, or the rights of others.

4. Product Information and Handmade Variations

We make reasonable efforts to describe and photograph products accurately. Colors may appear slightly different because of lighting, photography, display settings, and natural material variation.

Many OakenArk products are individually handmade. Reasonable differences in shape, proportions, expression, wool texture, color placement, and the positioning of handmade details are natural characteristics of the craft and are not defects where the product substantially matches its description, stated dimensions, photographs, and overall design.

Product measurements are approximate unless expressly stated otherwise. Props, furniture, plants, books, and other display items shown in photographs are not included unless the listing expressly says otherwise.

We may make minor non-material adjustments to construction, materials, or details where reasonably necessary for quality, safety, or availability, provided the product remains substantially consistent with the listing.

5. Decorative Use and Product Safety

Unless a product page expressly states otherwise, OakenArk felt figurines, ornaments, and keepsakes are decorative or collectible items rather than children's toys.

Depending on the design, products may contain small parts, internal supports, thread, fabric, wood, beads, bells, buttons, adhesives, hanging cords, or other decorative components. Keep products containing small or detachable parts or cords away from babies, young children, and pets.

Follow all product-specific warnings, care instructions, age guidance, and display recommendations shown on the relevant product page or packaging.

6. Orders and Contract Formation

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt of the order but does not necessarily mean every item has been accepted for fulfillment.

We may decline or cancel an order before dispatch for legitimate reasons, including product unavailability, suspected fraud, payment failure, obvious pricing or listing errors, shipping restrictions, inability to fulfill a requested customization, or material violation of these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We may reasonably limit quantities to prevent fraud, unauthorized resale, or inventory abuse.

7. Custom and Personalized Orders

A custom or personalized product is a product made according to a customer's individual specifications or clearly personalized for that customer.

Examples may include requested names, dates, text, colors, clothing details, pet markings, wedding details, accessories, or changes to an existing design.

You are responsible for reviewing personalization information carefully before submitting an order. OakenArk is not responsible for errors contained in information supplied or approved by the customer.

Custom or personalized products may have different cancellation and return rights from standard products. Please review our Returns, Refunds & Cancellations Policy.

8. Prices, Currency, Taxes, and Payment

Prices are shown in the currency displayed on the Website or at checkout. Currency conversion, local pricing, taxes, duties, and payment-provider charges may affect the final amount charged.

Applicable prices, discounts, shipping charges, and taxes will be shown before payment to the extent they are calculated or collected through checkout.

You authorize OakenArk and the applicable payment service providers to charge the payment method selected at checkout for the amount shown.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the submitted payment method.

We may correct an obvious pricing, currency, discount, or description error before dispatch. If a corrected price is higher, we will request approval or cancel and refund the affected item rather than charge the higher amount without authorization.

9. Promotions, Discount Codes, and Gift Cards

Promotions and discount codes are subject to the terms stated with the offer, which may include eligibility rules, exclusions, minimum order amounts, expiration dates, usage limits, and combination restrictions.

Unless expressly stated otherwise, discounts have no cash value and cannot be applied retroactively after an order has been completed.

Gift cards are subject to applicable law and the terms disclosed when purchased.

10. Processing, Shipping, and Delivery

Processing times, production times, available destinations, tracking, estimated delivery windows, biodegradable packaging, customs, and delayed shipment procedures are described in our Shipping & Delivery Information.

Delivery dates are estimates unless OakenArk expressly guarantees a specific date in writing. Carrier delays, customs inspections, severe weather, public holidays, address issues, local delivery conditions, and other circumstances outside our reasonable control may affect delivery.

Risk of loss or damage transfers in accordance with applicable law. Where mandatory consumer law requires risk to remain with the seller until goods are delivered to the customer or a person designated by the customer, that requirement applies.

11. International Orders, Customs, and Import Charges

International orders may be subject to import duties, customs charges, VAT, sales taxes, brokerage charges, or handling fees imposed in the destination country.

Unless such charges are expressly collected at checkout, they are not included in the product price or shipping charge and may be payable by the customer.

OakenArk does not control customs assessments, inspection times, or charges imposed by customs authorities or carriers.

Refusing delivery, failing to collect a parcel, or refusing to pay lawful import charges may result in additional costs, which may be deducted from a refund only to the extent permitted by applicable law.

12. Cancellations, Returns, Refunds, and Quality Issues

Cancellation, return, replacement, refund, and Limited Artisan's Guarantee procedures are governed by our Returns, Refunds & Cancellations Policy.

Please contact support@oakenark.com before mailing a return.

The business mailing address listed in these Terms is not the authorized return address. The authorized return address is provided in the Returns, Refunds & Cancellations Policy.

Nothing in these Terms limits mandatory rights concerning defective, damaged, incorrect, unsafe, misdescribed, or non-conforming goods or any statutory withdrawal or cancellation right that applies to a purchase.

13. Reviews, Photos, Videos, and Customer Content

Customers may submit honest reviews and opinions about OakenArk, our products, or our service. Nothing in these Terms prohibits an honest negative review or penalizes a customer merely for expressing a genuine opinion.

You retain ownership of original reviews, photographs, videos, comments, testimonials, suggestions, and other material you create and submit (“Customer Content”).

When you voluntarily submit Customer Content directly to OakenArk or through a feature intended for public display, you grant OakenArk a non-exclusive, worldwide, royalty-free license to host, reproduce, format, publish, display, and share that content in connection with operating and promoting OakenArk, subject to applicable law and any separate permission or usage terms agreed with you.

This license does not transfer ownership of Customer Content. We may seek separate permission before materially editing identifiable customer content or using it in paid advertising where appropriate.

You represent that Customer Content you submit:

• Reflects your genuine experience or opinion;
• Does not infringe another person's copyright, trademark, privacy, publicity, or other rights;
• Does not contain unlawful, threatening, harassing, obscene, fraudulent, or malicious content;
• Does not contain malware, deceptive links, or another person's confidential information.

We may moderate or remove content that violates these standards, contains private information, is spam, is unrelated to our products or services, or is clearly false or misleading.

14. Intellectual Property

The Website and its content, including original text, photographs, graphics, logos, artwork, videos, page designs, illustrations, and original character or product designs created by or licensed to OakenArk, are protected by applicable intellectual-property laws.

“OakenArk,” the OakenArk logo, and associated brand identifiers may not be used in a way that falsely suggests affiliation, sponsorship, authorization, or endorsement.

Except as permitted by law or with prior written permission, Website content and product imagery may not be reproduced, republished, distributed, sold, materially modified, used to create commercial derivative works, or otherwise commercially exploited.

Ordinary links to public Website pages may be shared, and built-in social-sharing tools may be used for personal, non-commercial sharing, provided the source is not misrepresented.

Intellectual-property concerns may be sent to support@oakenark.com.

15. Third-Party Services and Links

The Website may use or link to services operated by third parties, including Shopify, payment providers, carriers, analytics providers, social-media platforms, and customer-service tools.

Third-party services are governed by their own terms and privacy policies. OakenArk is not responsible for the content, security, availability, or practices of third-party services that we do not control.

A link to a third-party website does not necessarily constitute endorsement of every statement, product, or service offered there.

16. Privacy and Electronic Communications

Our collection and use of personal information are described in our Privacy Policy.

By placing an order, you consent to transactional communications reasonably necessary to process and support the order, including confirmations, production updates, shipping notices, security notices, and customer service messages.

Marketing email or SMS communications are subject to separate consent and applicable law. Unsubscribing from marketing does not stop transactional communications required for an active order.

17. Website Availability and Errors

We aim to keep the Website available and accurate but do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable because of maintenance, technical problems, security concerns, or events outside our control.

We may correct typographical errors, inaccuracies, or omissions and update Website information. Such updates do not retroactively reduce rights attached to an order already accepted, except where required by law or agreed with the customer.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the Website is provided on an “as available” basis. We do not guarantee uninterrupted, secure, or error-free Website access.

This section does not exclude or limit any express product promise, mandatory warranty, statutory guarantee, conformity requirement, or consumer right that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by law, OakenArk will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising solely from use of the Website where such loss was not reasonably foreseeable.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, defective products where statutory liability applies, or breach of mandatory consumer rights.

Where liability may lawfully be limited, it will be limited only to the extent permitted by applicable law and the circumstances of the claim.

20. Indemnification

To the extent permitted by law, you are responsible for losses, claims, or reasonable costs incurred by OakenArk as a direct result of your unlawful misuse of the Website, fraud, intentional infringement of another person's rights, or material breach of these Terms.

This section does not require a consumer to indemnify OakenArk for losses caused by OakenArk, for exercising a statutory right, or where indemnification would otherwise be unlawful.

21. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, war, civil unrest, governmental restrictions, customs disruption, carrier interruption, labor disputes, cyberattacks, utility failures, or major platform outages.

Where reasonably practicable, we will take steps to reduce disruption and communicate material delays. This section does not remove any mandatory right or remedy available under applicable law.

22. Suspension and Termination

You may stop using the Website at any time. We may suspend or terminate access where reasonably necessary because of fraud, abuse, unlawful activity, security risk, infringement, or material breach of these Terms.

Termination does not affect rights, refund obligations, payment obligations, intellectual-property rights, or liabilities that arose before termination or that by their nature should survive.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except to the extent mandatory law in another jurisdiction applies.

This governing-law clause does not deprive consumers in the European Union, European Economic Area, United Kingdom, or another jurisdiction of mandatory protections available under applicable law.

Where applicable law permits, disputes may be brought before a court with lawful jurisdiction in Wyoming. Consumers may also have the right to bring proceedings in another jurisdiction where mandatory law provides that right.

Before starting formal proceedings, you may contact support@oakenark.com so that we have an opportunity to review and attempt to resolve the issue. This does not shorten any limitation period or require you to give up a legal remedy.

24. Changes to These Terms

We may update these Terms to reflect changes to the Website, our operations, our policies, or applicable law. The current version and its “Last updated” date will be posted on this page.

Updated Terms apply prospectively from their stated effective date. Unless applicable law requires otherwise, an order is governed by the Terms and policies applicable when the order was accepted.

25. Miscellaneous

If any provision of these Terms is found invalid or unenforceable, it will be limited or severed only to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure by OakenArk to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms, together with policies incorporated by reference and any written product-specific or custom-order terms, form the agreement between you and OakenArk regarding use of the Website and purchases made through it.

Headings are provided for convenience and do not affect interpretation.

26. Contact Information

Questions, complaints, legal notices, or concerns about these Terms may be sent to:

Do not send product returns to the business mailing address above. Please contact support@oakenark.com and receive return instructions before mailing a product return. The authorized return address is provided in our Returns, Refunds & Cancellations Policy.