Shipping & Delivery Information
Shipping & Delivery Information
OakenArk ships handmade felt creations and other selected products to many domestic and international destinations. Shipping availability, processing time, delivery speed, and carrier options depend on the products in your order and the destination entered at checkout.
Free Standard Shipping
OakenArk currently offers free standard shipping on eligible orders over $60 USD. For orders under $60 USD, available shipping options and charges are calculated automatically at checkout.
Free shipping applies only to eligible standard shipping services and destinations. Expedited, upgraded, oversized, destination-specific, or otherwise non-standard shipping services may involve an additional charge.
Shipping is not available to every country or region. The destinations and shipping methods available for your order will be shown at checkout.
Processing and Production Times
Processing time depends on the type of products included in your order.
| Product Type | Typical Processing or Production Time | Important Information |
|---|---|---|
| Handmade Wool Felt Products | 5–10 business days | Many OakenArk felt characters, figurines, ornaments, flowers, and keepsakes are individually handmade or finished after an order is placed. This time allows for production, finishing, and quality inspection before dispatch. |
| Other In-Stock Products | Usually 1–2 business days | In-stock, non-felt products are generally prepared for shipment within 1–2 business days unless a different processing time is stated on the product page. |
| Mixed Orders | Based on the longest processing time | If an order contains handmade felt products together with other products, the order will normally ship after all items are ready. In many cases, this means allowing 5–10 business days before dispatch. |
| Custom or Personalized Orders | May require additional time | More detailed personalization or design changes may require additional production time. Where relevant, we will communicate significant timing differences before shipment. |
Business days do not include Saturdays, Sundays, or public holidays. Processing may take longer during major holidays, seasonal sales, high-volume periods, or when an order requires extensive personalization.
If items from the same order are shipped separately, you may receive more than one tracking number. You will not be charged an additional standard shipping fee solely because OakenArk chooses to split the shipment.
Estimated Delivery Times
After dispatch, standard delivery time depends on the destination, carrier, customs processing, local delivery conditions, and the shipping service selected at checkout.
| Destination | Typical Delivery After Dispatch | Possible Delivery Partners |
|---|---|---|
| United States | Approximately 3–10 business days | USPS, UPS, FedEx, DHL, or another regional or local delivery partner |
| Canada | Approximately 3–10 business days | Canada Post, UPS, DHL, or another regional or local delivery partner |
| United Kingdom | Approximately 3–10 business days | Royal Mail, DHL, or another regional or local delivery partner |
| European Union | Approximately 3–12 business days | DHL or another national, regional, or local delivery partner |
| Australia & New Zealand | Approximately 5–14 business days | Australia Post, New Zealand Post, DHL, or another local delivery partner |
| Other Eligible International Destinations | Approximately 5–14 business days | DHL or another national, regional, or local delivery partner |
Due to carrier availability, customs requirements, sanctions, import rules, or regional restrictions, we may not be able to ship every product to every country or territory. The shipping options available for your specific order will be shown during checkout.
Order Tracking
Tracking information is provided for shipped orders. Once your package has been dispatched, you will receive a shipping confirmation email containing the available tracking details.
Tracking information may take approximately 24–72 hours to begin updating after a shipping label is created or the parcel is handed to the carrier.
International tracking may update less frequently while a package is between countries, undergoing customs processing, or being transferred between delivery partners.
In some destinations, the original carrier transfers the shipment to a national or local postal service for final delivery. Where available, the local carrier may provide additional tracking updates.
Biodegradable Packaging
OakenArk uses biodegradable packaging materials for our order presentation and shipment. Depending on the product and order size, these materials may include:
- Paper shipping boxes;
- Paper gift boxes;
- Biodegradable raffia;
- Paper-based wrapping or protective materials;
- Biodegradable tape.
We use these materials to reduce unnecessary plastic packaging while still providing suitable protection for products during storage and transit.
Packaging format may vary according to product dimensions, order size, destination, gift presentation, and shipping requirements.
Customs, Import Duties, and Taxes
International orders may be subject to import duties, customs charges, value-added tax, handling fees, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless a charge is expressly collected during checkout, these amounts are not included in the product price or shipping charge and may be payable by the customer upon import or delivery.
OakenArk does not determine or control charges imposed by customs authorities, postal services, or destination-country agencies and cannot guarantee the amount that may be assessed.
If you are unsure whether additional charges may apply, we recommend checking the current requirements of your local customs authority before ordering.
Customers are responsible for providing information reasonably requested by customs authorities or delivery carriers. Customs inspections or requests for additional documentation may delay delivery.
Shipping Addresses
Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error, contact us as soon as possible at support@oakenark.com .
We will make a reasonable effort to update the address before dispatch, but an address change cannot be guaranteed once an order has entered fulfillment or has already been handed to a carrier.
Additional shipping costs may apply if a package is returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package, except where applicable law requires otherwise.
Delayed Shipments
If your package has not arrived within the estimated delivery window, or tracking has not updated for an extended period, please contact:
Please include your order number so we can review the available tracking and shipment information.
Depending on the circumstances, we may ask you to confirm the shipping address, check with household members or neighbors, contact the local carrier, or allow the carrier's investigation period to be completed.
Packages Marked Delivered but Not Found
If tracking shows that your package was delivered but you cannot locate it, first check the delivery location, mailbox, building reception area, household members, and nearby neighbors where appropriate.
We also recommend contacting the local delivery carrier promptly, as the carrier may have access to additional delivery information.
Please notify OakenArk at support@oakenark.com so that we can review the tracking details and assist where reasonably possible.
Lost Packages
A package is not automatically considered lost simply because tracking has paused or the estimated delivery date has passed. International and cross-carrier shipments can occasionally experience delayed scans or customs holds.
Where appropriate, we may open or assist with a carrier investigation. Replacement, refund, or another remedy will be considered based on the shipment status, available evidence, carrier findings, and applicable law.
Damaged, Defective, Missing, or Incorrect Orders
If your order arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at support@oakenark.com .
Please include, where relevant:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the packaging;
- A photograph of the shipping label.
We will review the circumstances and provide an appropriate resolution in accordance with our Returns, Refunds & Cancellations Policy .
Contact OakenArk
For questions about processing times, shipping availability, tracking, customs, delivery delays, or an existing shipment, please contact:
OakenArk Customer Support
Email:
support@oakenark.com