Privacy Policy

Last updated: September 8, 2026

OakenArk operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OakenArk is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, processing, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial and payment information, including payment method, transaction details, payment confirmation, billing information, and other payment information processed in connection with your purchase.
  • Account information, including account identifiers, authentication information, preferences, and settings where applicable.
  • Transaction information, including products you view, add to your cart, save where applicable, purchase, return, exchange, or cancel, as well as information about past transactions.
  • Communications with us, including information you provide when contacting us about an order, product, customization request, return, or customer support inquiry.
  • Device information, including information about your device, browser, network connection, IP address, cookie identifiers, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create or use an account, make a purchase, communicate with us, request customization, submit a review, or otherwise provide personal information to us.
  • Automatically through the Services, including from your device when you visit or use our website, through cookies and similar technologies.
  • From service providers, including providers that enable payment processing, ecommerce functionality, analytics, customer support, fulfillment, shipping, marketing, fraud prevention, and other business operations.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences, process purchases, returns, exchanges, or other transactions, manage customer accounts where applicable, arrange shipping, provide product or order support, enable reviews, and improve or tailor the shopping experience.
  • Marketing and Advertising. We may use personal information for marketing and promotional purposes, including sending promotional communications by email and, where enabled, other marketing channels, and displaying advertisements for our products or services on our Services or third-party platforms. This may include advertising based on products you viewed, purchased, or added to your cart, subject to your privacy choices and applicable law.
  • Security and Fraud Prevention. We use personal information to authenticate accounts where applicable, help protect payment and shopping activity, identify and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect our Services and users, and respond to security-related concerns.
  • Communicating with You. We use personal information to respond to questions, provide customer support, communicate about orders and products, and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process or government requests, investigate or participate in legal proceedings, enforce our terms and policies, and protect or defend our rights and the rights of users or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business or legal purposes, subject to this Privacy Policy and applicable law. These circumstances may include:

  • With Shopify, vendors, and other service providers that perform services on our behalf, such as ecommerce hosting, IT services, payment processing, data analytics, customer support, cloud storage, fulfillment, fraud prevention, and shipping.
  • With business and marketing partners that help provide marketing services and advertising. Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or activities defined by applicable law as a "sale" or "sharing" of personal information. You can review available choices on our Your Privacy Choices page.
  • When you direct, request, or consent to disclosure of certain information to another party, such as when information must be provided to a carrier to deliver your order or when you use a third-party integration.
  • With affiliates or members of our corporate group, if applicable.
  • In connection with a business transaction, such as a merger, acquisition, reorganization, financing, or bankruptcy, or where disclosure is reasonably necessary to comply with legal obligations, respond to subpoenas, warrants, or other valid legal requests, enforce applicable terms or policies, or protect or defend the Services, OakenArk, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of Shopify-powered services in order to provide, operate, protect, and improve those services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including in countries other than the country where you reside, as necessary to provide the Services.

We may also use Shopify features that use information from interactions with our store and, where applicable, interactions with Shopify or other merchants. In circumstances where Shopify determines the purposes and means of such processing, Shopify is responsible for that processing and for responding to applicable privacy-rights requests relating to it.

To learn more, review the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to manage certain privacy choices through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not controlled by OakenArk, you should review that third party's privacy notice, security practices, and terms.

We are not responsible for the privacy or security practices of third-party websites or platforms, or for the accuracy, completeness, or reliability of information they provide. Information you make available in public or semi-public areas, including on social media platforms, may also be visible to other users or third parties.

The inclusion of a third-party link does not by itself imply endorsement of that third party, its products, services, content, or practices.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be reviewed or deleted as appropriate.

As of the date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use administrative, technical, organizational, and other measures intended to help protect personal information appropriate to the nature of the information and the Services we provide. However, no method of transmission, storage, or security is completely secure or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet or through other communication channels may be subject to risks outside our control. Please avoid sending highly sensitive or confidential information to us through channels that are not designed for that purpose.

How long we retain personal information depends on factors such as whether the information is needed to maintain an account, fulfill an order, provide customer service, comply with legal or tax obligations, resolve disputes, prevent fraud, or enforce contracts and policies.

We retain personal information only for as long as reasonably necessary for the applicable purpose or as otherwise permitted or required by law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline or limit a request where permitted by applicable law.

  • Right to Access / Know. You may have the right to request access to personal information that we maintain about you and information about how it is processed.
  • Right to Delete. You may have the right to request deletion of certain personal information we maintain about you, subject to applicable exceptions.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right of Portability. You may have the right to receive a copy of certain personal information in a usable format or request transfer of that information where applicable.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have the right to opt out of activities defined under applicable privacy law as the "sale" or "sharing" of personal information or processing for targeted advertising. You can review available choices on our Your Privacy Choices page.
  • Managing Communication Preferences. You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages. Even after opting out of promotional communications, we may still send non-promotional messages relating to orders, accounts, customer support, legal notices, or other transactional matters.

Global Privacy Control and Other Browser Signals

Where required by applicable law and supported by our privacy systems, if you visit our website with a Global Privacy Control ("GPC") opt-out preference signal enabled, the signal may be treated as a request to opt out of certain sale, sharing, or targeted advertising activities for the browser or device sending the signal.

If the signal can be associated with a relevant Shopify account or other identifiable customer relationship, the preference may also be applied more broadly where supported. You can learn more about GPC at Global Privacy Control.

Other browser-based "Do Not Track" signals may not be recognized unless required by applicable law.

Additional Rights for UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may have additional rights, including:

  • Objection to Processing and Restriction of Processing. You may have the right to object to or ask us to restrict certain processing of your personal information.
  • Withdrawal of Consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise applicable rights through options made available through the Services or by contacting us using the details below.

For certain information processed by Shopify, you may also review available rights and privacy controls through the Shopify Privacy Portal.

We will not unlawfully discriminate against you for exercising an applicable privacy right. We may need to verify your identity before processing a request, as permitted or required by law.

Where applicable law permits the use of an authorized agent, you may designate an agent to submit a request on your behalf. We may require evidence of the agent's authority and may also ask you to verify your identity directly with us.

We will respond to verified requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints about how OakenArk processes your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal a decision relating to a privacy request or submit a complaint to an applicable privacy or data protection authority.

If you are located in the European Economic Area, information about national data protection supervisory authorities is available through the European Data Protection Board.

International Transfers

We and our service providers may transfer, store, and process personal information in countries other than the country where you live.

Where applicable law requires safeguards for international transfers of personal information, we or the relevant service provider will rely on an appropriate lawful transfer mechanism, which may include adequacy decisions, the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or another mechanism recognized under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, privacy practices, technology, service providers, or legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on this website, update the "Last updated" date, and provide any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact us at:

OakenArk
Email: support@oakenark.com
9409 Curran Rd
Silver Spring, MD 20901
United States

For purposes of applicable data protection laws, OakenArk is the controller of personal information where OakenArk determines the purposes and means of processing, subject to the roles of Shopify and other service providers described above.