Return Policy

Our Commitment At OakenArk, every piece carries the warmth of craftsmanship and the essence of nature. We are dedicated to creating unique, handcrafted pieces that you will cherish. We understand that the beauty of a handmade item lies in its unique details and character, and we hope you love the piece that was made just for you.

If you are not completely satisfied with your purchase, please let us know within 14 days of receiving it by emailing us at support@oakenark.com. Be sure to include photos of the item and your concerns. Our team will be happy to assist you to ensure you have a wonderful experience.

The Artisan's Guarantee At the heart of our creations are natural materials and masterful craftsmanship, giving them both life and resilience. We are proud to stand by the structural integrity and quality of our work with The Artisan's Guarantee.

If any of our pieces ever crack or break due to a defect in craftsmanship or structure—even years down the line—we will honor our promise to provide you with a complimentary replacement. This is our unwavering commitment to quality, durability, and your satisfaction.

If your product is ever damaged, we'll send you a replacement for free. If your order was placed more than 30 days ago, you will only be responsible for the shipping and handling fees.

Returns Policy for Sale Items Due to the nature of our sale events, we have implemented the following returns policy for sale items:

  • All Sale Items are Final Sale: Items purchased on sale, marked down, or discounted in any way are non-returnable and non-refundable. We cannot accept returns or exchanges for these items.

  • Handmade Character: Sale items are sold "as is" and may include minor cosmetic imperfections or variations that are a natural part of the handmade process. These unique traits are not considered defects and do not qualify for a return or refund.

  • Non-Sale Items: If you purchased a full-priced item and wish to inquire about a return due to a quality issue, please refer to our standard policy above. This sale policy does not apply to non-sale items.

  • Damaged or Defective Items: In the rare event that a sale item arrives damaged or with a significant defect, please contact our customer service team within 14 days of receiving your order. We will assess the issue and, at our discretion, provide a replacement or store credit.

  • Cancellation: Once an order containing sale items is placed, it cannot be canceled. Please review your order carefully before submitting.

By purchasing a sale item from OakenArk, you agree to this returns policy. We appreciate your understanding and thank you for supporting our mission to create unique, handcrafted goods.