Contact Us
We’d love to hear from you. Whether you have a product question, need help with an existing order, would like to discuss customization, or simply want to share feedback, our small team is here to help.
Email Us
For product questions, order assistance, shipping concerns, returns, customization, or general inquiries, email us at:
If your message is about an existing order, please include your full name and order number so we can find the details and assist you more efficiently.
Call or WhatsApp
You can also call us or send us a message on WhatsApp:
Response Time
We are a small team, and every message is read by a real person. We normally respond within 1–2 business days, and often sooner.
Response times may be slightly longer during weekends, public holidays, seasonal promotions, and other high-volume periods.
Business Mailing Address
OakenArk
30 N Gould St, Ste R
Sheridan, WY 82801
United States
This is our business mailing address. It is not a retail storefront, customer visiting location, or authorized product return address.
Returns & Order Issues
Please contact us before mailing any product back. Do not send a return until you have received written return instructions from our customer support team.
Where a return is approved, authorized returns may be sent to:
OakenArk Returns
9409 Curran Rd
Silver Spring, MD 20901
United States
Please include your full name and order number inside the return package.
For complete information about return eligibility, refunds, cancellations, damaged items, and our Limited Artisan’s Guarantee, please review our Returns, Refunds & Cancellations Policy.
Shipping & Delivery Questions
Looking for information about processing times, estimated delivery, tracking, customs, or delayed packages?
Visit our Shipping & Delivery Information page for current guidance.
Looking for a Quick Answer?
You may already find the answer you need in our Frequently Asked Questions, including information about materials, handmade variations, product care, orders, customization, and more.
If you still need help, please contact us. We’re happy to listen, look into the details, and help find the right next step.